Returns & Refunds
This policy applies to only products purchased from brahmaindustrial.com.au.
WHAT IS THE PROCESS FOR RETURNS?
Returns accepted for "change of mind" on goods purchased online within 30 days from date of invoice or at any time within 12 months if goods are deemed faulty.
In order to return or exchange goods products must be in the same condition as originally received and include swing tags/labels and packaging. Register your intention to return goods by contacting our Customer Service team via phone or email. Our Customer Service Team will provide you with a returns authorization number. It is essential to write this number on the returns form and include your receipt with your delivery. You can then return the goods to us by using the below address at your cost.
Att: Brahma Online Returns
Clipper International Corp.
PO Box 263
Alexandria, NSW, 1435
CHANGE OF MIND RETURN OR INCORRECT SIZE?
The following two return options for change of mind are available.
- Exchange or replacement for a different size
- Refund to your account, e.g. credit card, PayPal - excluding original delivery freight cost
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by Brahma Industrial, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 5.00pm (Australian Eastern Standard/Daylight Savings Time).
Please call 02 9698 8944 (from Australia only), or you can contact us via email at firstname.lastname@example.org